Comments on: Lessons in Bad Customer Service ecost.com http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm trueyoumarketing.com marketing experts Sun, 28 Mar 2010 21:58:01 +0000 hourly 1 http://wordpress.org/?v=3.0 By: mahu http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-4072 mahu Sat, 25 Apr 2009 14:37:13 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-4072 ecost.com is a big FRAUD company. I have ordered panasonic DECT phone KX-TG9344T and and when I received the packet, I found that the handsets are are of a different old model and base station is even more old model. There is no plastic wrap arround the items, they just threw some old crab into the box and shipped me. How can they do that. Its like robbing the customers. NEVER NEVER EVER buy from ecost.com. Beleive me, there are hundreds and thousands of negative reviews in the internet on ecost.com. these people are cheating the American Public. how to reach the ceo of this company? any contact details are appreciated. I will try my best to spread this news about ecost.com. these folks are cheats. One day people should realize and shutdown the company ecost.com is a big FRAUD company. I have ordered panasonic DECT phone KX-TG9344T and and when I received the packet, I found that the handsets are are of a different old model and base station is even more old model. There is no plastic wrap arround the items, they just threw some old crab into the box and shipped me. How can they do that.

Its like robbing the customers. NEVER NEVER EVER buy from ecost.com.

Beleive me, there are hundreds and thousands of negative reviews in the internet on ecost.com. these people are cheating the American Public.

how to reach the ceo of this company? any contact details are appreciated.

I will try my best to spread this news about ecost.com. these folks are cheats. One day people should realize and shutdown the company

]]> By: Jim http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-4042 Jim Tue, 10 Mar 2009 20:22:45 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-4042 these folks are bad bad bad... watch for the deceptive advertising. They got me to sign up for a 'platinum service' with the hook of getting an IPOd for cheap - only to find out that the IPODS (all five of them) were all gone within seconds of the email going out. THEN when I contacted their customer service to say I did not want the 'platinum service' I got no where ('already processed' in less than 10 minutes) - so they can have a poor rating on as many siteas as I can access. these folks are bad bad bad… watch for the deceptive advertising. They got me to sign up for a ‘platinum service’ with the hook of getting an IPOd for cheap – only to find out that the IPODS (all five of them) were all gone within seconds of the email going out. THEN when I contacted their customer service to say I did not want the ‘platinum service’ I got no where (‘already processed’ in less than 10 minutes) – so they can have a poor rating on as many siteas as I can access.

]]> By: ronald http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-4007 ronald Sun, 01 Feb 2009 19:09:51 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-4007 i'm currently going through a similar problem with them. Did you ever get the contact information for their CEO? i’m currently going through a similar problem with them. Did you ever get the contact information for their CEO?

]]> By: Laurie http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-3976 Laurie Wed, 31 Dec 2008 18:05:39 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-3976 I also ordered from ecost.com, and got something other than what I ordered, and have followed the process through Customer Service, phone calls, emails, etc. I filed a dispute with PayPal and they said that since eCost.com sent me SOMETHING, I couldn't dispute the claim on the basis of NOT receiving what I ordered (oh great, a $5 program vs. a $80 program - makes a lot of sense, there PayPal). Hey, since I have found so many numerous other complaints about eCost.com in this same situation, maybe PayPal and eCost.com are in cahoots, eh? I also ordered from ecost.com, and got something other than what I ordered, and have followed the process through Customer Service, phone calls, emails, etc. I filed a dispute with PayPal and they said that since eCost.com sent me SOMETHING, I couldn’t dispute the claim on the basis of NOT receiving what I ordered (oh great, a $5 program vs. a $80 program – makes a lot of sense, there PayPal). Hey, since I have found so many numerous other complaints about eCost.com in this same situation, maybe PayPal and eCost.com are in cahoots, eh?

]]> By: Ray Davis http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-3950 Ray Davis Wed, 17 Dec 2008 00:12:37 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-3950 I have been a long time customer of eCost.com and have never had a problem until now. On December 8th I "bought" the Platinium membership ($39.95). On December 9th, I ordered 2 items from the Outrageous Deals". Verbatim 16x LightScribe DVD+RDiscs in Cases - 20 Pack 3ea @ $1.99 Netgear Rangemax Wireless USB2.0 Range Extender ( WPN111 ) 1 ea @ 10.99 Today I received the Netgear Rangemax but not the DVDs. I checked the online status and it showed that the DVD order was cancelled. NOT BY ME!! I called and was told the item was cancelled because it was backordered. They would reorder the item for a price of $22.99. After 54 minutes on the phone ( I requested a supervisor 3 times) (I never got a supervisor) I was last told the the $1.99 price was posted in error. Bullshit!!! I doubt I will ever shop eCost again. I have been a long time customer of eCost.com and have never had a problem until now. On December 8th I “bought” the Platinium membership ($39.95). On December 9th, I ordered 2 items from the Outrageous Deals”.
Verbatim 16x LightScribe DVD+RDiscs in Cases – 20 Pack 3ea @ $1.99
Netgear Rangemax Wireless USB2.0 Range Extender ( WPN111 )
1 ea @ 10.99

Today I received the Netgear Rangemax but not the DVDs. I checked the online status and it showed that the DVD order was cancelled. NOT BY ME!!
I called and was told the item was cancelled because it was backordered. They would reorder the item for a price of $22.99.
After 54 minutes on the phone ( I requested a supervisor 3 times)
(I never got a supervisor) I was last told the the $1.99 price was posted in error. Bullshit!!!
I doubt I will ever shop eCost again.

]]> By: Mark F http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-3889 Mark F Tue, 02 Dec 2008 19:43:05 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-3889 Dear ecost Manager. I appreciate your offer to help me. All ecost ended up doing is crediting me for the transaction so I could start the purchase process all over again. So, I will not shop at your store anymore. I do hope that you implement simple straight forward processes so that any new customers have a great experience if they ever need to return something. Mark Ferguson President True You Marketing Dear ecost Manager. I appreciate your offer to help me. All ecost ended up doing is crediting me for the transaction so I could start the purchase process all over again. So, I will not shop at your store anymore. I do hope that you implement simple straight forward processes so that any new customers have a great experience if they ever need to return something.

Mark Ferguson
President True You Marketing

]]> By: Linda Potter http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-3888 Linda Potter Tue, 02 Dec 2008 19:28:28 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-3888 Thank you for posting this. I have been with eCOST.com for 10 years and I am more than happy to assist you. If this problem is still an open issue, I can resolve it quickly for you. I do apologize for the frustration we have caused you. If you have any questions, please call me at 877-888-2678 ext 4127 or my cell phone number 310-218-6741. I will be more than happy to be your one stop contact here. You are a valued customer and I hope that I can win your business back. Thank you for taking the time to read my comments. Linda Potter eCOST.com Manager Thank you for posting this. I have been with eCOST.com for 10 years and I am more than happy to assist you. If this problem is still an open issue, I can resolve it quickly for you. I do apologize for the frustration we have caused you. If you have any questions, please call me at 877-888-2678 ext 4127 or my cell phone number 310-218-6741. I will be more than happy to be your one stop contact here. You are a valued customer and I hope that I can win your business back. Thank you for taking the time to read my comments.

Linda Potter
eCOST.com Manager

]]> By: Lynn Murphy http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm/comment-page-1#comment-3766 Lynn Murphy Tue, 04 Nov 2008 16:59:36 +0000 http://www.trueyoumarketing.com/lessons-in-bad-customer-service-ecostcom.htm#comment-3766 I train companies in customer service and frequently hear about how nasty some customers are. I am pretty sure that many of the customers are "nasty" because of treatment like you just described. I'm usually very polite to customer service representatives, but when I get the kind of horrible customer service you describe, I get upset and cease to be polite. I don't use foul language, but I'm not willing to put up with that kind of service. I hope you can find the did find that CEO to write to. Keep posting about this company and maybe you'll stop other people from shopping with them. If you used a credit card for your purchase, you could call the credit card company and have them reverse the charges and give you a credit. They are usually very good about doing that, especially American Express. When a credit card company charges something back to a company, I believe they charge the company additional fees. And at least you'll get your money back. Good luck. I train companies in customer service and frequently hear about how nasty some customers are. I am pretty sure that many of the customers are “nasty” because of treatment like you just described. I’m usually very polite to customer service representatives, but when I get the kind of horrible customer service you describe, I get upset and cease to be polite. I don’t use foul language, but I’m not willing to put up with that kind of service.

I hope you can find the did find that CEO to write to. Keep posting about this company and maybe you’ll stop other people from shopping with them. If you used a credit card for your purchase, you could call the credit card company and have them reverse the charges and give you a credit. They are usually very good about doing that, especially American Express. When a credit card company charges something back to a company, I believe they charge the company additional fees. And at least you’ll get your money back. Good luck.

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